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Books and Audio / Customer Service Visit Amazon.com for more books on this topic.

	50 Activities for Achieving Excellent Customer Service (50 Activities Series) Darryl S. Doane and Rose D. Sloat Our Price: $149.95 Usually ships in 24 hours Format: Ring-bound (2003)

	Building a Successful Customer Service Culture A Guide for Library and Information Managers Our Price: $85.00 Usually ships in 24 hours Format: Hardcover (2002)

	Call Centers and the Internet Enhancing Customer Contact American Productivity & Quality Center Our Price: $495.00 Temporarily out of stock. Order now and we'll deliver when available. We'll e-mail you with an estimated delivery date as soon as we have more information. Your credit card will not be charged until we ship the item. Format: Spiral-bound (1999)

	Customer Experience Management A Revolutionary Approach to Connecting with Your Customers Bernd H. Schmitt and Bernd Schmitt Our Price: $28.05 Usually ships in 24 hours Format: Hardcover (2003)

	Effective Customer Service Ten Steps for Technical Professions (NetEffect) David L. Goetsch and Stanley Davis Our Price: $24.40 Usually ships in 24 hours Format: Paperback (2003)

	Leveraging Call Center Investments to Enhance Customer Satisfaction American Productivity & Quality Center Our Price: $495.00 Temporarily out of stock. Order now and we'll deliver when available. We'll e-mail you with an estimated delivery date as soon as we have more information. Your credit card will not be charged until we ship the item. Format: Spiral-bound (1999)

	The 21st Century Call Center Representative Our Price: $495.00 Temporarily out of stock. Order now and we'll deliver when available. We'll e-mail you with an estimated delivery date as soon as we have more information. Your credit card will not be charged until we ship the item. Format: Hardcover (1998)

	The Customer Management Scorecard Managing CRM for Profit Bryan Foss, Merlin Stone and Neil Woodcock Our Price: $65.00 Usually ships in 24 hours Format: Hardcover (2002)

	The Internet and the Customer-Supplier Relationship Stefano Ronchi Our Price: $130.00 Usually ships in 24 hours Format: Hardcover (2003)

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