How should our strategy management and performance management approaches adapt, when the economic climate is still full of uncertainty? The climate may be improving, but uncertainties will continue to remain with us; they will just be different uncertainties. So what does this mean for how we manage, and the way we manage performance?
The answer lies in monitoring for change, externally as well as internally - something that traditional balanced scorecards only do a limited amount.
Using practical examples, Phil Jones will demonstrate how simple extensions to the modern balanced scorecard approach can provide a view of the external environment, allowing us to monitor it for changes and their implications. He will introduce and explain “External Predictive Indicators” and show how these can extend your balanced scorecard so that you are plugged into the external environment and can monitor uncertainty.
About Phil Jones
Phil Jones helps organizations implement their strategy and improve the culture of performance. He has been designing and developing strategic balanced scorecards since 1996, and helping organizations develop and implement their strategy for far longer. While working with Norton & Kaplan, he helped to develop strategic themes and integrate knowledge management into the balanced scorecard approach. He continues to develop fourth-generation balanced scorecards with his company, Excitant. He has helped organizations in the US, UK, Europe and Far East, from large corporates to small charities.
Phil is the author of Communicating Strategy, and has a forthcoming book, Strategy Mapping. Phil is a BSC, MBA, MBCS, CITP and CEng. You can sign up for his balanced scorecard newsletter on his website www.excitant.co.uk.
